We are currently recruiting for our highly successful Swansea-based client as their continued success leads to expansion of their administration team. This role carries full-time hours, working Monday to Friday, in a City Centre based office.
The position involves:
- Working within a supportive team environment.
- Receiving calls from people who wish to pay a debt or set up a payment arrangement.
- Signposting vulnerable debtors to debt advice agencies.
- Keeping case files up to date.
- Handling, organising, and maintaining documentation with high accuracy and confidentiality.
- Supporting and liaising with Enforcement Agents, clients, and customers wherever necessary.
Our client is well-known and respected within the industry and there are opportunities to further your career should you wish to do so.
What is required of you
- Good communication skills and telephone manner.
- Data-entry and accurate typing skills.
- Administration and customer service skills.
- Strong time management and organisational skills.
- Excellent team-player who can work independently.
- Strong work ethic.
What you will be responsible for
- Inputting data.
- Answering incoming telephone calls.
- Providing customers with payment solutions.
- Letter writing.
- Reporting to Clients, majority being Solicitor firms.
- Recognising vulnerable callers and signposting them for additional assistance.
- General administration and case management.
- Dealing with a variety of cases.
- Accurately recording data, in line with GDPR.
£11.80 per hour
This is an ongoing temporary position with a view to becoming permanent for the right candidate. Excellent opportunities to progress.
To apply for this job email your details to Niamh.Robinson@jgr.co.uk