Consumer Services Executive

Based in Bridgend – 37.5 hours per week – however is negotiable (We are very open to Flexible hour for example 9am-3pm for people looking for more family friendly hours)
Salary – Minimum Wage + Monthly Bonus
Reporting to Product Director / Marketing & Socials Executive

Personal Profile
· Confident Telecommunication Skills
· Strong Communication and Interpersonal Skills
· Computer Literate with Microsoft Office programmes.
· Commercial Understanding
· Ability to work as part of a Team
· Works well under pressure with the ability to Multi Task and Prioritise efficiently.
· Reliable
· Willingness to Learn

Responsibilities
Assisting in the Day to Day operations of the department by ensuring timely completion of the allocated duties including:
· Processing Daily web orders and sample requests
· Answering calls, Emails and letters from General public relating to questions, queries, orders or complaints
· Taking manual orders / refunds over the phone
· Maintain QA spreadsheets
· Monitoring and managing customer reviews on online platforms.