Delivery Driver and Retail Sales Associate

Job Description:

Enfys Foundation is currently seeking a compassionate, personable, and empathetic individual to join our team as a Delivery Driver and Retail Sales Associate. This dual-role position involves delivering exceptional customer service whilst delivering and in our retail shops.

Key Responsibilities:

• Customer Service:
  • Provide excellent customer service daily.
  • Greet and direct customers in a friendly and professional manner.
  • Answer incoming calls and provide accurate information regarding available products and services.
  • Resolve customer complaints with empathy and efficiency.
• Retail Duties:
  • Assist customers in selecting the right products
  • Take and process orders using our computer system.
  • Check out customers efficiently using our computer system.
  • Maintain the cleanliness and organisation of the store.
  • Manage stock control and keep track of inventory.
• Delivery and Logistics:
  • Deliver furniture across South Wales, ensuring timely and safe delivery.
  • Manage and navigate our in-house booking system.
  • Assist with collections and deliveries of furniture, house clearances, and stock transfers from our warehouse to our shops.
  • Always be mindful and respectful of customers’ homes and property.
  • Ensure confidentiality regarding customers’ identities and personal situations.
  • Preferred experience driving a van for deliveries.
• Team Collaboration:
  • Lead and supervise volunteers, ensuring they are well-supported and informed.
  • Communicate effectively with other staff members, volunteers, and customers via phone, email, and texting.
  • Work collaboratively in a fast-paced, flexible environment, handling multiple tasks efficiently.
  • Integrate quickly within the team, contributing positively to the work environment.
  • Maintain a level head and demonstrate excellent communication skills.

Skills and Qualifications:

• Proven work experience as a Retail Sales Representative, Sales Associate, or similar role.
• Excellent communication abilities and interpersonal skills.
• Strong customer service orientation.
• Good problem-solving skills.
• Basic understanding of MS Office (Outlook, Word, Excel).
• Ability to maintain a positive and professional environment for both customers and team members.
• Empathy towards vulnerable customers and ability to deal with a variety of personalities.
• Ability to communicate at all levels, including with the Chief Executive, service providers, and clients we support and serve.
• Excellent knowledge of English language preferred, but not required.

Benefits:

• Opportunity to work in a rewarding and dynamic environment.
• Join a positive, energetic, and enthusiastic team.
• Make a meaningful impact in the community by supporting vulnerable customers.
• £11.44 per hour

How to Apply:

If you are a positive, energetic, and enthusiastic individual who meets the above qualifications, we would love to hear from you. Please submit your CV to Kim.jones@jgr.co.uk

JGR Group and Enfys Foundation are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in making a difference in the lives of the people we support in South Wales