Jennifer Griffiths Recruitment are seeking a temporary experienced Customer Service Administrator to provide urgent support within our clients busy customer services team. This role will focus on managing customer enquiries, processing quotations and orders, and ensuring a high level of service is delivered in a fast-paced environment.
Key Responsibilities
- Manage customer enquiries and provide timely, professional responses through to resolution.
- Prepare, process, and track customer quotations and orders accurately.
- Maintain accurate customer records and update CRM/ERP systems.
- Liaise with internal teams to ensure smooth order fulfilment and customer satisfaction.
- Check product information, pricing, and order details with a high level of accuracy.
- Prioritise workload to meet deadlines, KPIs, and service level expectations.
- Support continuous improvement initiatives and maintain a professional approach at all times.
Experience & Skills Required
- Previous experience in customer services, sales administration, order processing, or office management.
- Experience using Salesforce, CRM systems, or similar CRM/ERP platforms (essential).
- Strong administration skills with excellent attention to detail.
- Experience working in a fast-paced environment managing multiple priorities.
- Confident communication skills with a professional telephone manner.
- Ability to build positive relationships with customers and internal teams.
- Strong organisational skills with the ability to meet deadlines.
- Proficient in Microsoft Office and MS Teams.
Desirable Experience
- Experience within manufacturing, engineering, or a technical product environment.
- Knowledge of order processing workflows and customer account management.
Contract:
Temporary – minimum 3 months (potential opportunity to extend for maternity cover)
Salary:
- £30,000 per annum
Hours of Work:
- Monday to Friday , full-time
For more information please contact niamh.robinson@jgr.co.uk or call our office on 01656 767778.
